In the event of an accident, the team will leave the item as-is and alert supervisors. We will then work with you to repair or replace the item, or provide you with a service credit, within limits.
The easiest way to book service is through our Online Portal
We strive to provide high-quality cleaning services and will work with you to address any issues or concerns. If you are not satisfied with the service, please let us know within 24 hours of the cleaning and we will make every effort to rectify the situation.
You may cancel up to 24 hours in advance of your scheduled time. If you cancel within 24 hours, we assess a $99 cancellation fee so our staff gets paid for the time they had planned for.
Messy is fine. We service homes with kids, pets, and busy weeks all the time, and nobody on our team is judging your kitchen. What we cannot take on is a home where surfaces are too covered for us to reach them, or where there are pests, mold, or biohazards. That work needs a different kind of company, and we are happy to point you toward one.
We are unable to clean or dispose of any type of bio-hazardous waste such as pet waste, diapers, needles, specimens bottles, or any other medical waste.
We offer vacuum/dust/damp wipe and general cleaning services. We do not haul off lumber, tarps, nails, etc. We charge hourly for this service, and are happy to do a site visit to assess and provide an estimate.
Yes! We offer expertise in small office cleaning. We are not a janitorial service that offers floor stripping, buffing, polishing or power washing. We can provide porter service if needed.
Yes. Your first service includes an additional $129 fee. A first visit takes longer than routine upkeep, and this gives us the time to bring your home up to our standards. The fee applies once. Every service after that is priced normally. If the condition of your home requires time beyond normal service, we will let you know before the visit when we can, or during the visit if we find it on-site.
We do not clean windows or carpets during our normal service. If you require either of those services, please email us at hello@casabellacleaning.co and we will get you a quote.
No, you do not need to be home during the cleaning, but if you prefer to be, that is fine. Many customers provide a key or garage door opener so we are able to access your home when you aren’t there.
The time required to clean your home depends on its size and the specific services requested. We will provide you with an estimated time of completion when we provide the initial estimate.
Yes, we do! We take extra time to ensure our staff have a clean record. And we never send a single cleaner to clean your home.
Yes they are! We take time to train our staff on all of the materials found in high-end homes such as marble, stainless steel, and exotic woods.
Generally, the people who clean your home will be able to speak elementary-level English. If you have more complex guidance for your cleaners, you may email us at hello@casabellacleaning.co or call 303-827-1251 and we will relay that to your crew.
At a minimum, 2 people will clean your home. And generally, we work in teams of 2-3 people, depending on the size of your home and the amount of work required.
Most of the time, yes. And unless we encounter extreme scheduling issues, at least one member of the team will be familiar with your home.
Yes. We are licensed and insured up to two million, and we run background checks on everyone who enters your home. If something is damaged during service, let us know within 48 hours and we will work with you to repair or replace the item, or provide a service credit.
Yes we do! We have biodegradable products that are never tested on animals.
Of course. If you have a special request for a specific product that we do not carry, we are happy to use those products. We do ask that you supply the product and leave it out for us on your scheduled day.
Yes! We bring all of our own supplies and equipment. Unless something requires industrial cleaners, we use standard residential cleaning products.
You can pay your bill by visiting your Account Dashboard
Email us at hello@casabellacleaning.co or call 303-827-1251 at least 24 hours before your appointment.
We use an online portal to automatically charge for your services. You can mange your payment methods via your Account Dashboard. You are also welcome to pay with a check.
