Last Updated: January 9, 2026
These policies help our team deliver consistent, high-quality cleanings. By booking service, you agree to the policies below.
We provide recurring and one-time cleaning services for:
Our standard service focuses on surface-level cleaning intended to maintain a clean, sanitary space. Services typically include:
Service is limited to accessible areas. We clean what we can reach safely and reasonably without moving heavy items.
We do not provide organizing or housekeeping tasks such as:
If items are left out on surfaces or floors, we clean around them.
A clear space lets our crew clean thoroughly and keeps your appointment on schedule.
Before we arrive, please:
If surfaces or floors are heavily covered, we may:
Skipping an area does not automatically reduce the price, since the reserved time and crew cost remain the same.
For health and safety, our team does not handle pet waste or bodily fluids, including feces, urine, vomit, or litter box waste.
Please remove pet waste from all areas we are scheduled to clean before we arrive. If pet waste is present, we will skip that area and continue with the rest of the service.
If your pet is anxious, protective, or may interfere with service, please secure them in a separate area, behind a gate, or in a crate. If we cannot work safely, we may pause or skip affected areas.
For recurring service, the first visit includes an additional $129 fee. This allows extra time to bring your home up to our standards so future cleanings run smoothly. One-time services do not include additional fees.
Your appointment reserves a team and a time window. We typically do not leave a home unfinished. If the condition of the home requires significantly more time than expected (heavy buildup, excessive clutter, added rooms, etc.), the visit will take longer and you will be charged for the additional time.
We make our best effort to identify this in advance and notify you before the appointment. If we discover it on-site, we will call you before continuing so you can decide how to proceed. If the home cannot be serviced safely, we will stop and let you know rather than continue.
If service has been paused for an extended period, additional time may be needed to return the home to a maintained condition. In those cases, a Return To Standard fee may apply. We will communicate any added fee before the visit when possible.
Add-ons should be selected in advance when possible. Examples include:
We schedule arrival within a service window to account for traffic and prior jobs. Your appointment may begin within a 1 hour window.
To cancel or reschedule, please notify us at least 24 hours before your appointment. Cancellations or reschedules within 24 hours may be charged a fee of $99.
You are responsible for providing accurate entry details before the appointment (lockbox code, door code, alarm instructions, gate access, parking notes).
If our team arrives and cannot access the home within 10 minutes, it is considered a lockout. Lockouts are treated as cancellations and may be subject to a $99 cancellation fee.
For safety and to protect your home, we do not:
If an item or area creates a safety risk, we will skip it.
Our teams are trained and equipped for maintenance cleaning. If our crew arrives and the home requires work beyond that scope, they will stop, contact our office, and we will call you the same day. In that situation we charge a $99 trip fee to cover the reserved time. We are also glad to point you toward companies that specialize in the work your home needs.
A card on file is required to hold appointments.
We charge payment after the cleaning is completed.
Tips are appreciated and go directly to the cleaning team
If something was missed, tell us quickly so we can make it right.
Refunds are not guaranteed. Our primary remedy is a re-clean of the affected area.
We take care in your home. If something is damaged, please notify us within 48 hours so we can investigate and resolve it.
You can cancel recurring service at any time by calling or emailing us.
We may also end recurring service if a home consistently falls outside what our teams are equipped to handle safely. If that happens, we will tell you directly and give you notice when we can.
Please reach out to us at hello@casabellacleaning.co if you have any further questions or needs.
